Mailroom Manager

The job of the Administration Mailroom Manager is to manage the daily incoming and outgoing mail, along with retrieving documents as is relates to Thomas & Company and our clients. The person will provide leadership and support to employees within the department by following standard concepts, practices, and procedures that involve managing a mail room.

Essential Duties and Responsibilities

• Responsible for directing and overseeing mailroom activities, including timely delivery of incoming mail, sorting & scanning documents
• Oversee the process of receiving and inputting documents via USPS, UPS, FedEx, FaxDispatcher and/or Claims Outlook Box, as well as, preparing and sending out these documents
• Oversee account management; reaching out to client services and obtaining correct information, updating client contacts, work with OnBase Team for new Forward Mail implementation.
• Coordinate with director and other department managers on assigning day to day tasks for the in-office mail team, determining high priority and working through each task until completed
• Mailroom manager will work together with Administration Subject Matter Expert (SME) and OnBase Team to ensure that documents received are updated in the appropriate locations and files
• Communicate with all divisions within T&C as it relates to incoming and outgoing mail, this may include daily communication and meetings related to pending mail projects for a T&C department
• Identifying and assessing future and current training needs for mail room tasks and assisting with designing an individualized training and development plan for current employees as well as new hires
• Maintain supply inventory and place orders with designated vendors.
• Assess needs of mailroom team and needs of T&C. Communicate those needs to Director of Administration.
• Maintaining Shred-It relationship, so that documents are shredded in accordance with current policies and procedures
• Coordinate mailroom schedule during holidays and peak times, to ensure that there is proper staffing to handle mail capacity
• Managing team members time and attendance, training requirements and mentoring/coaching and counseling
• Handle tickets/emails from other departments as it relates to mail issues (incorrect scans)
• Oversee career paths, 1:1's, annual performance appraisals for any team members assigned to you
• Complete daily, weekly and quarterly reporting on KPIs for direct reports
• Identifying and assessing future and current training needs and assisting with designing an individualized training and development plan for current employees as well as new hires
• Monitor each mail team members work, conduct audits, ensuring adherence to company policies, procedures, and standards
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Requirements and Qualifications

• High School Diploma or Equivalent
• 2-4 Years of mailroom experience
• Strong writing and oral communication
• 2+ years of management experience
• 2-4 years with Microsoft Office programs

Special Considerations and Prerequisites

• Being flexible and able to handle all projects asked of this department
• Ensuring team understanding of professionalism and partnership across the company
• Set work environment interactions that drive cooperation and teamwork
• Manage the demands of other divisions/departments as needed depending on month or quarter
• Customer service is a priority, and the Mailroom manager must lead by example
• Drive new ideas to improve processes

Current Openings for Mailroom Manager Jobs at Thomas and Company